All resources

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Long read

1 September 2022

Situational awareness: A vital skill to ensure patient safety

Learn more about situational awareness and how this skill can be developed.

Quality improvementCommunication and teamwork
Course

1 September 2022

QI Boxset 4: Guidelines

Series 4 of the QI Boxset provides practical information on guidelines and how they are an important part of QI.

Quality improvementAudits and benchmarksCommunication and teamwork
Journal watch

19 August 2022

‘We’re gonna end up scared to do anything’: A qualitative exploration of how client complaints are experienced by UK veterinary practitioners

Evidence-based veterinary medicineCommunication and teamwork
Journal watch

19 August 2022

UK veterinary professionals’ perceptions and experiences of adverse drug reaction reporting

Evidence-based veterinary medicineMedicineCommunication and teamwork
Long read

1 July 2022

Rapping your way to better care: why understanding work matters

Understanding human factors and the different types of work.

Quality improvementCommunication and teamwork
Journal watch

28 June 2022

Online survey of owners’ experiences of medicating their cats at home

Evidence-based veterinary medicineSmall animalsMedicinePatient careCommunication and teamwork
Journal watch

28 June 2022

Type and impact of clinical incidents identified by a voluntary reporting system covering 130 small animal practices in mainland Europe

Evidence-based veterinary medicineSmall animalsCommunication and teamworkPatient care
Long read

1 May 2022

I made a mistake, what now? – how to deal with errors and embed a learning culture in practice

Learn more about the tools that you can use after an error or serious incident.

Quality improvementCommunication and teamwork
Long read

1 April 2022

Adopting change – why it took 30 years to start washing our hands

Change is an important part of continuous improvement, but how do we get teams onboard?

Quality improvementCommunication and teamwork
Tool / guidance

28 March 2022

Benchmarking walkthrough

Learn more about the key stages of benchmarking.

Quality improvementCommunication and teamworkAudits and benchmarks
Long read

1 March 2022

Risk management – when it is OK not to talk about Kevin

Learn more about risk management and how this can can improve the quality and reliability of the services we provide.

Quality improvementCommunication and teamwork
Journal watch

22 February 2022

Uncovering the ‘messy details’ of veterinary communication: An analysis of communication problems in cases of alleged professional negligence

Evidence-based veterinary medicineCommunication and teamwork

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