QI Boxset 8: Using QI and human factors to improve practice culture

Who this course is for

This course is suitable for all veterinary professionals and members of practice teams, including:

• practices preparing for the PSS Accreditation and Awards
• receptionists
• student veterinary nurses
• student veterinary surgeons
• veterinary care assistants
• veterinary nurses
• veterinary surgeons.

What you’ll learn

Series 8 of the QI Boxset provides practical information on how adopting a QI and human factors approach can foster positive workplace cultures. By taking this course you will:

• understand what practice culture is and how it can impact the workplace
• learn about how to establish a growth mindset to make positive changes
• find out what tools can help build psychological safety in the workplace
• understand the impact of incivility on patient care and team wellbeing
• learn about the importance and design of the What Matters to You framework
• find inspiration for encouraging a positive workplace culture by exploring our library of case examples.