QI Boxset 7: Patient safety – introduction to human factors and systems thinking

Who this course is for

This course is suitable for all veterinary professionals and members of practice teams, including:

• practices preparing for the PSS Accreditation and Awards
• receptionists
• student veterinary nurses
• student veterinary surgeons
• veterinary care assistants
• veterinary nurses
• veterinary surgeons.

What you’ll learn

Series 7 of the QI Boxset introduces the concept of adopting a human factors and systems thinking approach in clinical practice, and why they are an important part of QI. By taking this course you will:

• understand what human factors are and how to apply the non-technical skills needed for safer care
• learn about the value of systems thinking to improve quality and patient safety
• find out how to bring the whole team on board to deliver quality and safe care
• find inspiration by exploring our library of case examples.